Technology
The technology behind LumaScanner.
Purpose-built hardware. Purpose-trained AI. Designed together to deliver diagnostic-grade accuracy on every vehicle, every time.
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Every model is built on actual damage data.
Not synthetic images. Not controlled environments. LumaScanner's AI has been developed and validated across more than $7 billion in real-world vehicle repairs, in partnership with leading insurers and dealer groups worldwide. Decisions made by the system reflect what actually happens to vehicles in the field.
Hardware and software built as one.
Most inspection technology is a camera bolted to a third-party AI platform. LumaScanner is different. The hardware and software are designed together, from the ground up, so that every camera angle, every lighting configuration, and every imaging frame is optimised specifically for the AI models that process it. The result is accuracy off-the-shelf integrations cannot match — and a system that performs consistently across vehicle types, colors, and conditions.
Simplicity by design.
Installation takes under 2 hours, not weeks. LumaScanner arrives pre-configured and pre-calibrated. There is no lengthy commissioning process, no specialist IT infrastructure required, and no dependency on dealership staff to operate it correctly. A vehicle drives through. The report is ready before it reaches the end of the lane.
Built to run, not to be maintained.
LumaScanner is designed for the operational realities of a busy service lane. The system is self-monitoring, with remote diagnostics that let the Tractable team identify and resolve issues before they affect throughput. Firmware and model updates are delivered automatically, so every unit in the field benefits from the latest AI improvements without any action required on site.
Process
How it works
From drive-through to decision in under 90 seconds.
Capture
A vehicle drives through the LumaScanner archway. High-resolution cameras capture every panel from every angle in under 90 seconds, with consistent lighting regardless of ambient environment.
Analyze
AI models trained on billions of real damage images detect dents, scratches, paint defects, panel misalignments, tire condition, underbody issues, and glass damage simultaneously.
Cost
Damage is automatically priced using OEM-aware repair logic, producing an instant estimate that is accurate, consistent, and ready to share.
Decide
The service advisor and customer see the same objective, photo-backed report. Negotiation is replaced by evidence. Billable work is surfaced before the conversation begins.
FAQ
Frequently asked questions
What technology powers LumaScanner?
AI computer vision from Tractable, trained on vehicle damage, running on a 360° fixed scanner that detects and costs damage automatically.
How accurate and consistent is the detection?
Every vehicle is assessed against the same standard, removing the variability of manual walkarounds.
How does it integrate with our systems?
Reports flow into your DMS or workflow via API.
Is our data secure?
Scan data is stored securely, retained according to your agreement, and access is restricted to your authorized users.
See the technology live.
A 30-minute walkthrough of LumaScanner running on a real lane.
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